Privacy Policy
This website is operated by AV Fanatics Ltd (“we”, “us”, “our” or “AV Fanatics”). We handle a variety of personal data, such as names, email addresses and other information in carrying out our daily business. As such, we understand the importance of privacy and we are committed to data security and adherence to the European Union’s General Data Protection Regulation (GDPR) and the United Kingdom’s Data Protection Act 2018.
This privacy policy explains how we collect, store, use and disclose any personal data we collect from our website users (“you”, “users” or “customers”) obtained through our website https://www.avfanatic.co.uk/, and other services operated by us such as newsletters and price alerts (“our services”).
Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.
By using our services you agree to our use of your information in accordance with this policy. We encourage you take a few minutes to read through and contact us if you have any questions.
1. What data do we collect?
Where necessary, we collect information from you that enables you to be identified as an individual, such as your name, email address, home address, phone number or payment details (“personal data”).
Generally, the type of personal data we collect is the information that we need to enable you to use our website to purchase our products and services. In order to minimise the impact on your privacy, we will never knowingly collect more personal data than is strictly necessary to perform the activities described in this policy.
In our usual day to day business, we collect the following personal data:
· name and job title
· contact information including email address
· demographic information such as postcode, preferences and interests; and
· other information relevant to customer surveys and/or offers.
Our Cookie Policy also collect some information. Read our full Cookie Policy here.
If you use our website on behalf of someone else, for example, enquiring about our products for someone else, we may request personal data about that individual. In those circumstances, we rely on you to advise those individuals about this Privacy Policy.
Under the GDPR, some personal data is defined as “sensitive personal data”. In some very rare cases we may need to collect sensitive personal data from you. We only collect sensitive personal data whenever absolutely necessary for our service delivery.
2. How do we collect your data?
You directly provide AV Fanatics with most of the data we collect. We collect data and process data from you in many ways, including when you:
Enquire about any of our services.
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
Use or view our website via your browser’s cookies.
Sign up for our newsletter.
Contact us via telephone or email with an enquiry.
Use our website the Squarespace analytics log will pass on your personal data to us.
Purchase a security system from us, we will have access to your footage for a short period of time for the purposes of testing.
Although not in our usual practice, we may also receive your data indirectly if one of our partner organisations refers your booking to us.
3. How will we use your data?
AV Fanatics collects your personal data so that we can provide our services to you for various purposes including:
· To provide and maintain our service
· To notify you about changes to our service
· To allow you to participate in interactive features of our service when you choose to do so
· To provide customer support
· To gather analysis or valuable information so that we can improve our service
· To monitor the usage of our service
· To detect, prevent and address technical issues
· To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
· To provide information on critical equipment updates including security, bios and general services updates
· When you purchase a security system from us we will initially have live access to your cameras. Once this initial testing period is finished, we actively encourage you to change your password so we can no longer access your cameras, unless you request us to do so again.
In some circumstances, we will share your personal data with our partner organisations so that they may be able to complete the service you requested from us. For example, we may share the information you provide to us with our partner electricians so they can complete your installation. We do not pass on any personal information to third party marketing companies and do not under any circumstances sell personal data.
In addition to the above, we undertake such day-to-day measures that are necessary for our services to you, such as bookkeeping, accounting, billing, fulfilling tax obligations and maintaining our website security.
4. How do we store your data?
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
In order to keep your personal data secure, we have chosen a secure web hosting service, Squarespace. Squarespace is SSL certificate encrypted.
Squarespace collect and store all data on our behalf. We do not store anything on personal/business computers, back servers or cloud storage. All data, including all personal data is stored by Squarespace. For example, payment information such as credit card details are collected and used by Stripe, Squarespace’s online payment gateway. Squarespace is subject to the GDPR and has its full privacy policy available at: https://www.squarespace.com/privacy.
Generally speaking, we do not use paper records. If we happen to need paper records containing your personal data, we will securely destroy these paper documents after use, retaining the electronic records until the retention period is completed.
We will keep your personal data for a period of no more than 7 years, depending on the type of data. Most data is deleted 1 year after your service has been completed. Once this time period has expired, we will delete your data by securely destroying any paper copies, electronic copies and backups.
5. Marketing
Whenever you are asked to fill in a form on our website, there will be a box that you can click to indicate that you do or do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@avfanatics.co.uk.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
6. What are your data protection rights?
We would like to make sure you are fully aware of all of your data protection rights. You are entitled to the following:
· The right to access – You have the right to request copies of your personal data from AV Fanatics. We may charge you a small fee for this service.
· The right to rectification – You have the right to request us to correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
· The right to erasure – You have the right to request us to erase your personal data, under certain conditions.
· The right to restrict processing – You have the right to request us to restrict the processing of your personal data, under certain conditions.
· The right to object to processing – You have the right to object us processing your personal data, under certain conditions.
· The right to data portability – You have the right to request us to transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us, using the details below.
7. External links
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
You should exercise caution and look at the privacy statement applicable to the website in question.
8. Changes to our privacy policy
AV Fanatics keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1st of November 2019.
9. How to contact us
If you have any questions relating to our handling of your personal data or our use of cookies, or if you would like to invoke any of your rights under applicable data protection legislation, please send an email to our Data Protection Officer at enquiries@avfanatics.co.uk, telephone us on 01223967568 or write to us at:
AV Fanatics Ltd
Unit 1,
Wainscot
Heath Road
Warboys
Huntingdon
Cambridgeshire
PE28 2UW
United Kingdom
10.How to contact the appropriate authorities
Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you have legal rights.
For our UK customers, you may contact the Information Commissioner’s Office on 0303 123 1113.
If you live in the EEA, you have the right to complain to a Data Protection Authority about our collection and use of your personal data. For more information, please contact your local data protection authority in the EEA.